Players 

We collect personal data directly from players via registration and gameplay. If you link your account to or access it via a third-party service (for example, Facebook, Xbox Live, Steam, Switch, PlayStation@4 system, Playstation@5 console and Playstation™Network) we collect personal data from that service.  The personal data we collect and generate relating to players includes: 

• User name and account details 

• User date of birth 

• User email address 

• User gender and profile photo 

• Game profile (including basic details, game progress and usage)  

• Game profile ID (a randomly generated identifier)  

• Analytics ID  (used to track game usage) 

• Third party account ID (if you link your account to or access it via a service such as Facebook, Xbox, Steam, Switch or PlayStation®4 system, Playstation®5 console and PlayStation™Network)   

• Device information (including ID, type, time zone settings and location, IP address)  

• Marketing and communications data (including preferences)  

Website users 

This Privacy Policy applies to all the websites we own and/or operate (our websites) which includes, but is not limited to: 

https://dovetailgames.com/ 

https://live.dovetailgames.com/ 

https://forums.dovetailgames.com/ 

https://store.dovetailgames.com/ 

https://wearerailfans.com/ 

The information we collect from individuals that visit our websites includes: 

• IP address 

• Device information (including ID, type, browser type and version, plugins, operating system and platform, time zone setting and location, IP address)  

• Website usage 

• Personal data entered into webforms 

• Purchase and order history 

• Marketing and communications data (including  preferences)  

• Cookie data (please see cookies section below)  

People we work with 

We collect personal data directly from individuals we work with. We collect personal data from their employers or the organisations they represent. We also collect personal data relating to people we work with from other organisations we work with (for example, industry conferences, gaming media, social media, platforms and stores).  

The personal data we collect relating to people we work with includes: 

• Name 

• Address 

• Contact details (including telephone and email) 

• Social media 

• Professional employment details 

• Personal data in correspondence 

Partner Portal users 

We collect personal data directly from Partner Portal users, from the Partner Organisation they represent and automatically when they use the Partner Portal. This may include: 

• Name, business email address, job title and Partner Organisation.  

• Account registration and verification information.  

• Information confirming the user’s authority to access the Partner Portal.  

• IP address, device, browser and login information.  

• Account activity, audit and security logs.  

• Profile information and communication preferences.  

• Support requests, tickets and correspondence.  

• Forum posts, comments and messages.  

• Attachments and other content submitted through the Partner Portal.  

• Records relating to moderation, complaints, misuse or security incidents. 

Players 

We mainly use personal data relating to players to provide, develop and promote our games and wider business. More specifically, we use personal data relating to players to: 

• Improve our games (including by providing personalised content, language, help and instructions) 

• Allow players to participate in certain website features  

• Account verification and clearance 

• Direct marketing to let players know about relevant products and services 

• Provide customer service assistance 

• Administer surveys and opinion polls 

• Manage alpha, beta or early access tests (including collecting feedback) 

• Administer promotions for products, services, news and events 

• Better understand how our games are used (including checking traffic patterns and what types of content are most popular) 

• Receive and respond to correspondence 

• Detect and address hacking, cheating and other activities that harm the experience of our games 

• Display in-game profiles 

• Engage with players on third-party social networks (please check the privacy notices of social networks) 

• Display leader boards, nicknames and any clan/guild information 

• Detect and address security risks 

• Detect fraud and other unlawful activity 

• Exercise legal rights and comply with legal obligations  

Website users 

We use personal data relating to users of our websites mainly to provide, develop and promote our websites, games and wider business. More specifically, we use personal data relating to website users to: 

• Provide customer service assistance 

• Better understand how our websites are used (including checking traffic patterns and what types of content are most popular) 

• Website analytics and improvements 

• Detect and address security risks 

• Detect fraud and other unlawful activity 

• Exercise legal rights and comply with legal obligations 

People we work with 

We use personal data relating to people we work with mainly to provide, develop and promote our games and wider business. More specifically, we use personal data relating to people we work with to: 

• Manage services provided by our suppliers 

• Arrange meetings, calls and events 

• Manage business and professional relationships 

• Exercise legal rights and comply with legal obligations 

Partner Portal users 

We use personal data relating to Partner Portal users to: 

• Confirm identity and authority to access the Partner Portal.  

• Create, manage, review and remove user accounts.  

• Provide learning materials, technical support and community features.  

• Respond to support requests and communicate about the Partner Portal.  

• Display posts, comments and profile information within authorised areas.  

• Monitor and record activity for security, support and audit purposes.  

• Moderate content and enforce the portal terms, Partner Agreements and non-disclosure agreements.  

• Investigate suspected misuse, unauthorised access or security incidents.  

• Manage our relationship with Partner Organisations.  

• Comply with legal obligations and establish, exercise or defend legal rights. 

Players 

Contract 

Our main legal ground for the use of personal data relating to a player is for the performance of our contract with them under a game's terms of use.  

Legitimate interests 

We will also use personal data relating to players where necessary for the purpose of legitimate interests pursued by us and organisations we work with.  

However, we will only use personal data relating to players for the purposes of legitimate interests where players' interests, rights and freedoms do not override our legitimate interests or the legitimate interests of the organisations we work with. 

Our legitimate interests include for the purpose of providing, developing and promoting our games and our wider business.  

Consent 

Our legal ground for sending players users direct marketing is consent. Consent for direct marketing may be withdrawn at any time.  

Website users 

Legitimate interests  

We use personal data relating to website users where necessary for the purposes of legitimate interests pursued by us. Our legitimate interests include for the purpose of providing, developing and promoting our games and wider business. 

We will only use personal data relating to website users for the purposes of legitimate interests where website users' interests, rights and freedoms do not override our legitimate interests or the legitimate interests of the organisations we work with. 

Consent 

Our legal ground for sending website users direct marketing is consent. Our legal ground for non-essential cookies is consent. Consent for direct marketing or non-essential cookies may be withdrawn at any time.  

People we work with 

Contract 

Where we have a contract in place with the people we work with, our legal ground for the use of personal data relating to such a person is for the performance of such contract.  

Legitimate interests 

We use personal data relating to people we work with where necessary for the purposes of legitimate interests pursued by us. Our legitimate interests include for the purpose of providing, developing and promoting our games and wider business.  

We will only use personal data relating to the people we work with for the purposes of legitimate interests where their interests, rights and freedoms do not override our legitimate interests.  

Partner Portal users 

Legitimate interests 

We use personal data relating to Partner Portal users where necessary to operate and protect the Partner Portal, provide support, manage our relationships with Partner Organisations, moderate shared areas, prevent misuse, protect confidential information and establish, exercise or defend legal rights. We do not rely on legitimate interests where the interests, rights or freedoms of the Partner Portal user override our interests. 

Legal obligations 

We may also process personal data where necessary to comply with a legal or regulatory obligation. 

Consent 

Where we use non-essential cookies or similar technologies, we rely on consent. Consent may be withdrawn at any time. 

Players 

We share personal data relating to players with other players, our staff and the following types of service providers: 

• Platforms 

• Distributors of our games 

• Payment processors 

• Marketing partners 

• Analytics service providers (see cookies section below) 

• IT providers 

• Group companies 

• Business partners 

• Professional service providers (for example accountants and lawyers) 

Website users 

We share personal data relating to website users with our staff and the following types of service providers:  

• Analytics service providers (see cookies section below) 

• Payment processors 

• IT providers 

• Marketing partners 

• Group companies 

• Professional service providers (for example accountants and lawyers) 

People we work with 

We share personal data with our staff and the following types of service providers: 

• Online stores 

• Payment processors 

• IT providers 

• Marketing partners 

• Group companies 

• Sister studios 

• Business partners  

• Professional service providers (for example accountants and lawyers) 

We will share personal data with potential buyers, group companies and/or business partners where necessary for a reorganisation, restructuring, merger, sale or transfer of assets involving Dovetail Games or our games. 

We will share personal data where necessary to establish, exercise or defend our legal rights. We will also share personal data where required by the courts, regulators or law.  

Partner Portal users 

We may share personal data relating to Partner Portal users with: 

• Dovetail staff and group companies where access is required for their work.  

• The relevant Partner Organisation for account and access management.  

• Other authorised Partner Users where information is posted in a shared forum or community area.  

• Zendesk, which hosts and supports the Partner Portal and processes personal data on our behalf.  

• IT, security and support service providers.  

• Professional advisers, courts, regulators and law enforcement authorities where necessary.  

Information submitted through a designated private support channel will not be shared with other Partner Users unless this is necessary and permitted by law. 

Players 

We keep personal data relating to players for as long as necessary to provide and support our games and services, maintain accounts, comply with legal obligations, resolve disputes and establish, exercise or defend legal claims. We delete or anonymise personal data when it is no longer required. 

Where a player asks us to erase their personal data, we will consider the request in accordance with applicable data protection law. The right to erasure does not apply in every circumstance. 

Website users 

We keep personal data relating to websites for as long as necessary for our games or wider business purposes.  

People we work with 

We keep personal data relating to people we work with for as long as necessary for our business purposes. 

Partner Portal users 

We retain Partner Portal account and verification information for as long as the account remains active. When access ends, we retain personal data only where and for as long as necessary to manage the relevant Partner Agreement, respond to support matters, investigate security incidents, comply with legal obligations or establish, exercise or defend legal claims. 

Forum posts may be retained or anonymised where necessary to preserve the continuity of discussions. Personal data will be deleted or anonymised when it is no longer required for these purposes.