Job Vacancies

IT Support Engineer

  • Role: IT Support Engineer
  • Team: Development
  • Location: Kent

The role

At Dovetail Games we are passionate about empowering our people to build beautiful worlds, craft breath-taking games and do the best work of their career to deliver our vision: “By Enthusiasts, For Enthusiasts”.

We have recently moved into a brand new river-front studio in the heart of the Historic Dockyard in Kent, UK. We are growing fast, developing our games using cutting-edge technology and delivering these on multiple platforms: PC, PlayStation 4 and Xbox One.

We are looking for an IT support engineer to provide technical support to all the organisation’s staff. Day to day management and administration of all in-house and cloud infrastructure. PC, Laptop and Server builds. This role provides a first point of contact for all incidents relating to business software or infrastructure issues.

Responsibilities

  • Provide first and second-line IT support
  • Management of the internal IT service desk
  • Monitor systems and proactively recognise and raise issues to the business and to the IT Director where required
  • System administration of all services, active directory, email and core business software (in-house and cloud)
  • Responsible for PC deployments, upgrades and general hardware maintenance
  • Maintain PC audit for both hardware inventory and software license compliance
  • IT Project Support
  • IT security implementation (VPN, password policy, audit and access control)

What we look for in you

  • At least 2 years of experience in a similar role
  • Server networks (DHCP, DNS, TCP/IP active directory)
  • Remote working (RRAS, VPN, RDP)
  • Networking skills – switches, firewalls, wireless systems
  • Great communication skills
  • Experience of Office 365 (Outlook, OneDrive, Sharepoint)
  • Recognised accreditations (COMPTia, MCSA, MCSE, MCPs, Apple) would be advantageous

You will have a direct and significant impact on the future of our games

You’ll experience an environment where you will be challenged but supported

We have an industry leading work-life balance

We are developing games across multiple platforms using cutting edge technology

Competitive salary and benefits

Pension scheme

Eye-care vouchers

Free parking

Free fruit, tea & coffee and a stocked pantry

Access to funded fitness events and health checks.

Regular social and sporting activities, including charity fundraising.


Think this job is right for you?

About our people

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By enthusiasts, for enthusiasts.

We are growing fast and we have big ambitions to lead the way at the pinnacle of innovation. We are looking for individuals with the energy, drive and skill to craft a new generation of entertainment, across a multitude of gaming platforms. We would love to speak with talented people who take pride in a job well done and thrive in a positive environment, where ideas are celebrated, and everyone has a voice.

Our Values

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Make fabulous stuff

We are passionate about crafting high quality simulations that excite and engage both experienced and new players.

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Enhance life

We work hard to build experiences that can be enjoyed by players of all ages. Our games simulate reality but are non-violent. We would rather celebrate the human condition than devalue it.

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Continuously improve

We work as one team, communicating frequently, openly and honestly in the knowledge that when we work together great things happen.

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Walk tall

We are proud of who we are, and the entertainment we deliver to our customers around the world. We don’t work for Dovetail Games – we ARE Dovetail Games.

"It's great to be in an environment with like-minded individuals who share the same interest as your own, especially in a friendly and encouraging atmosphere"

Our products

Explore our range of simulation games