Job Vacancies

IT Apprentice

  • Role: IT Apprentice
  • Team: Development
  • Location: UK Remote / Office Based, Chatham

The Role

Our people can be based “where they do their best work” from either our HQ or from their home. However occasional travel to HQ office will be required for key meetings and events.

Do you want to work in the Gaming Industry?

We are looking for an IT Apprentice that can provide 1st line technical support, answering queries via the helpdesk, Microsoft Teams, email and in-person.  This new role offers long term security and the opportunity to progress into a permanent position.

At Dovetail Games we are passionate about empowering our people to build beautiful worlds, craft breath-taking games and do the best work of their career to deliver our vision: “By Enthusiasts, For Enthusiasts”.

Our studio is situated in a river-front building in the heart of the Historic Dockyard in Chatham, Kent, UK. We are growing fast, developing our games using cutting-edge technology and delivering these on multiple platforms: PC, PlayStation 4 and 5 and Xbox One and Series S/X.

Responsibilities

  • Checking and maintaining our daily backups 
  • Maintaining a high degree of customer service for all support queries and adhere to all service management/ITIL principles 
  • Take ownership of user faults and requests and be proactive when dealing with user issues 
  • Managing system infrastructure & architecture  
  • Managing user applications & setting up new users and their computers 
  • Allocating and escalating relevant tickets to other members of the IT Support team when appropriate 
  • Follow and adhere to all of the appropriate, documented procedures for all repeatable tasks 

What We Look For In You

  • Task Management 
  • Problem Solving 
  • Networking 
  • Customer Care/Service 
  • General good computer skills  

Personal qualities 

  • Excellent telephone manner. 
  • Excellent customer service skills. 
  • Excellent communication skills. 
  • Must be able to develop a good rapport with all customers and colleagues and present a helpful and co-operative manner. 

We are committed to promoting equal opportunities and diversity and providing a friendly, safe and welcoming environment for everyone who works here or with us, regardless to gender, gender identity and expression, sexual orientation, disability, neurodiversity, physical appearance, body size, race, age, religion (or lack thereof) education background and game preferences.​

  • You will have a direct and significant impact on the future of our games
  • You’ll experience an environment where you will be challenged but supported
  • We have an industry leading work-life balance
  • We are developing games across multiple platforms using cutting edge technology
  • Competitive salary and benefits
  • Pension scheme
  • Eye-care vouchers
  • Free parking
  • Free fruit, tea & coffee and a stocked pantry
  • Access to funded fitness events and health checks.
  • Regular social and sporting activities, including charity fundraising.

Do you want to work in the Gaming Industry? We want to hear from you!

About Our People

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By Enthusiasts... For Enthusiasts

We are growing fast and we have big ambitions to lead the way at the pinnacle of innovation. We are looking for individuals with the energy, drive and skill to craft a new generation of entertainment, across a multitude of gaming platforms. We would love to speak with talented people who take pride in a job well done and thrive in a positive environment, where ideas are celebrated, and everyone has a voice.

Our Values

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Make fabulous stuff

We are passionate about crafting high quality simulations that excite and engage both experienced and new players.

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Enhance life

Our aim is to make software that enhances life. We don’t make games that are addictive, promote gambling, glorify violence or are discriminatory in any way. We would rather celebrate the human condition than devalue it.

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Continuously improve

We work as one team, communicating frequently, openly and honestly in the knowledge that when we work together great things happen.

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Walk tall

We are proud of who we are, and the entertainment we deliver to our customers around the world. We don’t work for Dovetail Games – we ARE Dovetail Games.

"I still get a kick out of being in the Dockyard every day" Paula Palmer, Executive PA

Our products

Explore our range of simulation games