Job Vacancies

Customer Support Adviser 

  • Role: Customer Support Adviser
  • Team: Development
  • Location: Kent

The role

At Dovetail Games we are passionate about empowering our people to build beautiful worlds, craft breath-taking games and do the best work of their career to deliver our vision: “By Enthusiasts, For Enthusiasts”.

Situated in a brand-new river-front studio in the heart of the Historic Dockyard in Kent, UK. We are growing fast, developing our games using cutting-edge technology and publishing across multiple platforms.

We are looking for a Customer Support Adviser to offer professional support to our customers across all Dovetail Games products and interact with our publishing and development teams, ensuring the quality of our games are optimised.

Responsibilities

  • Responding to customer queries in a timely and efficient way
  • Maintaining excellent and friendly customer contact
  • Ensuring our development team is aware of bugs and issues reported
  • Regularly improving the product knowledge base
  • Advancing our technical support understanding on PC and console
  • Communicating efficient and accurate information to customers
  • Updating relevant internal teams on customer sentiment
  • Regularly reporting on ticket volumes, hot issues and ticket closure rates

What we look for in you

  • Responding to customer queries in a timely and efficient way
  • Maintaining excellent and friendly customer contact
  • Ensuring our development team is aware of bugs and issues reported
  • Regularly improving the product knowledge base
  • Advancing our technical support understanding on PC and console
  • Communicating efficient and accurate information to customers
  • Updating relevant internal teams on customer sentiment
  • Regularly reporting on ticket volumes, hot issues and ticket closure rates

We are committed to promoting equal opportunities and diversity and providing a friendly, safe and welcoming environment for everyone who works here or with us, regardless to gender, gender identity and expression, sexual orientation, disability, neurodiversity, physical appearance, body size, race, age, religion (or lack thereof) education background and game preferences.​

You’ll experience an environment where you will be challenged but supported

You will have a direct and significant impact on the future of our games

You’ll experience an environment where you will be challenged but supported

We have an industry leading work-life balance

We are developing games across multiple platforms using cutting edge technology

Competitive salary and benefits

Pension scheme

Eye-care vouchers

Free parking

Free fruit, tea & coffee and a stocked pantry

Access to funded fitness events and health checks.

Regular social and sporting activities, including charity fundraising.

Think this job is right for you?

About our people

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We are growing fast and we have big ambitions to lead the way at the pinnacle of innovation. We are looking for individuals with the energy, drive and skill to craft a new generation of entertainment, across a multitude of gaming platforms. We would love to speak with talented people who take pride in a job well done and thrive in a positive environment, where ideas are celebrated, and everyone has a voice.

Our Values

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Make fabulous stuff

We are passionate about crafting high quality simulations that excite and engage both experienced and new players.

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Enhance life

We work hard to build experiences that can be enjoyed by players of all ages. Our games simulate reality but are non-violent. We would rather celebrate the human condition than devalue it.

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Continuously improve

We work as one team, communicating frequently, openly and honestly in the knowledge that when we work together great things happen.

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Walk tall

We are proud of who we are, and the entertainment we deliver to our customers around the world. We don’t work for Dovetail Games – we ARE Dovetail Games.

"It varies a lot and is never boring"

"I make and create beautiful and cool looking designs for our games"

Our products

Explore our range of simulation games