At Railsimulator.com Limited, company number 06751125 with registered office 3rd Floor North, Fitted Rigging House, Anchor Wharf, The Historic Dockyard, Chatham, Kent, ME4 4TZ, UK (hereinafter “we”) we are committed to respecting your privacy and complying with laws and regulations to ensure that the personal information you give us is kept secure and processed fairly.

This privacy policy (“Privacy Policy”) covers how we collect, use, and process your personal information when you participate in the competitions organised by us (“the Competitions”). The privacy policy and terms of use for our website and/or forums apply to the use of our website/forum when participating in the Competitions as well. You can read them here: https://live.dovetailgames.com/legal/privacy-policy, https://live.dovetailgames.com/legal/terms-of-use, https://live.dovetailgames.com/legal/acceptable-use-policy.

If you do not agree to this Privacy Policy, please do not partake in our Competitions. We may, from time to time, make changes to our policy and will update this page and, where appropriate, we will email you or otherwise notify you on the updates. Please check back frequently regardless to see any updates or changes to this Privacy Policy.

 

How we use your personal data

We will treat your information as private and confidential (but we reserve the right to disclose this information in certain circumstances, as set out below). Your personal information can be used in any of the following ways:

 

Competition participation

If you choose to participate in our Competitions we ask you to provide the required information, as set out in the Competition Information Page.

If you win a competition that includes the shipment of a prize, we will contact you to ask for a delivery address to deliver the prize.

We process this information so that you are able to participate in our competitions and so that we can notify/announce you as winner online, in accordance with the terms of the competition agreed between us.

We may also use your aforementioned personal information to detect and prevent fraud and misuse of our Services.

 

Processing your Enquiries

If you contact us about our Competitions or other related services, the forms you complete or the emails you send may include information about you, such as your name, your email address and your enquiry. We use this information to respond to your enquiries.

· In line with the legitimate interest we have in promoting our business, we will process your enquiries to reply and provide you with information about the services we offer.

· We may also process enquiries to take steps you ask of us with a view to entering into an agreement to provide you with our services.

You are under no obligation to provide us with any details, but if you don’t provide all relevant information, we may not be able to help.

 

Direct Marketing

If you ask to be added to our mailing list, we will keep you updated with information on our services by email, unless you would like to be removed from that list (in which case please let us know by clicking unsubscribe at the bottom of any marketing email that you receive).

 

Who we share your information with

If you win a competition, we may publish our username and/or the name submitted by you when entering the competition with regards to the winner publicly, such as online on our websites, social media sites, forum or other platforms and in our games, as agreed to in the terms of the respective competition.

In certain circumstances insofar as it is reasonably necessary for the purposes set out in this privacy policy we may share your personal information with carefully-selected third parties, who are engaged to help us run, manage and improve the quality of the Competitions and other services that we offer, as well as for marketing and fraud checking purposes, and/or to protect and defend our rights and property. Activities which are carried out by third party service providers may include (depending on the specific competition): shipment service providers, and other selected third parties who are contracted by us to fulfill our obligations to you under our Competition Terms.

We only provide these companies with the information which they need to carry out their services for specified purposes and in accordance with our instructions, and they will not be permitted to use the information for other purposes. We require all third parties to treat your personal information as carefully and confidentially as we do and to take appropriate security measures to protect your personal information in line with our policies.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.

If another company acquires us or all or some of our assets, that company will possess the same information and will assume the rights and obligations with respect to that information, in which case you will be notified via email and/or a prominent notice on the Website of any changes in ownership or use of your information, as well as any choices you may have regarding that information.

Except as set out above, we will never sell, distribute or disclose any of your personal data (except anonymous aggregate information) to any third party without your consent.

 

Security

We follow generally accepted industry standards to protect the personal information submitted to us. We will take all steps reasonably necessary, including all reasonable technical and organisational precautions, to ensure that your personal data is treated securely and in accordance with this Privacy Policy.

Where we store your data and international data transfers

Some information we hold may be stored on servers that may be located outside of the European Economic Area (EEA). With certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If you would like to find out more about these safeguards, please let us know by writing to dataprotectionofficer@dovetailgames.com.

 

Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

Children’s Privacy

The Competitions are not intended for children and we do not knowingly collect data relating to children under the age of 13. The terms of our competitions prohibit users aged under 13 years from accessing our Competitions without consent of their parent or guardian. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at dataprotectionofficer@dovetailgames.com. We will delete such information within a reasonable time.

Your rights in relation to personal data which we process relating to you

You have the following rights over the way we process personal data relating to you. We aim to comply without undue delay in response to any requests by you:

· for a copy of data we are processing about you and have inaccuracies corrected. We will use reasonable efforts to the extent required by law to supply, correct or delete personal

information held about you on our files (and with any third parties to whom it has been disclosed to);

· to restrict, stop processing, or to delete your personal data;

· for a machine readable copy of your personal data, which you can use with another service provider. Where it is technically feasible, you can ask us to send this information directly to another provider if you prefer; and

· to make a complaint to a data protection regulator. If you are unhappy with the way we are processing your personal data, please let us know by contacting us via support services before making taking other steps.

Please send your requests to dataprotectionofficer@dovetailgames.com. Please note that we may require you to verify your identity before allowing you to access your personal information.

 

Third-party links

We may from time to time include links to third party websites on our Website (such as links to social media platforms like Facebook). The linked third party sites operate fully independent from us and have separate and independent privacy policies, which we encourage you to review when you visit those sites. This Privacy Policy only covers our Competitions and does not cover any competitions, websites or platforms of third parties.

 

Changes to this privacy policy

We may update this Privacy Policy from time to time. The amended Privacy Policy will be posted on the Website so please check this page regularly for changes. We may also notify you of changes, where feasible, via email and/or in any other appropriate way.

 

Contacting us

You can contact us if you have any questions regarding this policy or the use of your data at dataprotectionofficer@dovetailgames.com